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  • Spend $150 on 'Buy Now' products and receive FREE SHIPPING!

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We offer FAST shipping via Toll Express overnight courier service for a flat rate of $12.95, & for orders over $150 it is completely free* within Australia YAY! Orders placed prior to 11am AEDT Monday to Friday will be shipped same day wherever possible. This service is shipped from Sydney 2100 & takes approximately 1-3 business days depending on your location. Please note overnight delivery is to CBD & metro areas (allow 2-3 days for regional areas). Proof of postage & online parcel tracking is included in this service. Delivery is NOT available to PO boxes or parcel lockers. We recommend having your parcel delivered to your place of work or alternate address if not able to be home for receipt of delivery.

Estimated* shipping timeframes:

CBD & metro suburbs 1 business day

Outer metro suburbs 1-2 business days

Regional areas 2-3 business days

*Estimated timeframes are estimations only. Please allow additional time for regional & remote locations plus public holidays.

Click and Collect Policy

Click & collect is NOT available at this time.

Customer Service Policy

Every effort has been made to accurately represent our products on this website, however due to photo reproduction and the handmade nature of some of our items there may be a slight variation in some products. If you require additional product information prior to your purchase, please do not hesitate to contact us.

Exchange, Returns, and Refunds Policy

At Ruby Rabbit Partyware we want you to be happy with your purchase. We will be happy to refund or exchange your purchase if your goods are found to be faulty or damaged. For change of mind purchases we offer exchanges or credit notes (we do not offer refunds for change of mind or unused items). Please contact us at hello@rubyrabbit.com.au within 14 days of placing your order so we can arrange for return and/or replacement of your goods. Refunds will be made by the original purchase method excluding shipping costs.

To be eligible for a return or exchange, your item must be unused and in unopened as new packaging in the same condition that you received it.

Refunds or exchanges are not offered on sale items.

Your return shipping costs may be eligible for a refund via Paypal if paid with your Paypal account & registered for their Refunded Returns Service - see Paypal.com for further details.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .