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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

1 All Marla+Co Chandeliers are hand made in Melbourne, and due to the labour and time involved in the construction, custom orders can take 1-2weeks from order date.

2 Custom orders include 1 x colour change at first approval stage, no colour changes are possible after this. Changes to size / number of layers may be possible at Marla+Co's discretion.

3 There maybe small variations in colour, size and detail ,as each product is custom made to order. This all adds to their one of a kind nature.

4 Lastly, but most importantly, thank-you for supporting Marla+co!

We truly appreciate all the love & support, and we want you to know that your likes, shares, comments and love for our product means the world to us.

Customer Service Policy

Marla + Co is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Marla + Co offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .